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Terms & Conditions

Welcome to Vanguard Cleaning. By accessing or using our website or booking our services, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Vanguard Cleaning is a cleaning service provider based in Rotterdam, offering residential and commercial cleaning.

  • These Terms apply to all services, bookings, and website interactions.

2. Services

  • All services are subject to availability and will be confirmed via email or phone after booking.

  • Services are provided based on the description agreed upon during booking (e.g., regular cleaning, deep cleaning, commercial cleaning).

3. Bookings & Cancellations

  • Bookings can be made via our website, email, or phone.

  • Cancellations or rescheduling must be made at least 24 hours in advance.

  • Late cancellations may be subject to a cancellation fee of 50% of the agreed service price.

4. Pricing & Payments

  • All prices are stated in euros (€) and exclude BTW (VAT) unless stated otherwise.

  • We offer custom pricing based on your needs. Final pricing will be confirmed before the service.

  • Payments can be made via bank transfer, iDEAL, or other methods listed on the invoice.

  • Invoices must be paid within 7 days of receipt unless otherwise agreed.

5. Access & Responsibilities

  • The client is responsible for providing safe access to the property and clear instructions.

  • Vanguard Cleaning is not responsible for delays due to inaccessible premises.

6. Liability

  • We are insured and handle your property with care.

  • We are not liable for damage due to pre-existing issues, poor installations, or use of non-compatible products.

  • Any complaints must be reported within 24 hours of the service.

7. Right to Refuse Service

  • We reserve the right to refuse service due to unsafe or unsanitary conditions, disrespectful behavior, or other reasonable concerns.

8. Privacy

  • We handle your personal information in accordance with our Privacy Policy.

  • Your data is never sold or shared unnecessarily and is used only to deliver our services.

9. Changes to Terms

  • Vanguard Cleaning may update these terms at any time. Changes will be posted on our website and are effective immediately.

10. Governing Law

  • These Terms are governed by the laws of the Netherlands.

  • Disputes shall be resolved in a Dutch court in the region of Rotterdam.

Contact Us

For questions about these Terms and Conditions, please contact:

📧 johnpetsani@hotmail.com
📍 Rotterdam, Netherlands

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